Frequently Asked Questions
Content based FAQs:
How can I add or update a dog?
You have to create an account with TWA to be able to update or add a dog.
Go to the
Login page and click
onto "Create an Account".
Why can't I delete a dog/person?
Due to security reasons the deletion of a whole record (dog or person) is only allowed to TWA administrators. Therefore please always
check the list of available dogs/persons presented to you during the add-process, before adding a new dog/person. Anyhow, if you happen to
create a wrong new dog/person entry or have found a record you would like to delete, please contact us via our
contact form.
What about kennels?
There's no kennel management provided by TWA. The kennel information is only stored as simple value in a dog's record. On the
dog's update page you can choose from the existing list of kennels (in the textfield type the first letters and you will receive
a list to choose from - be patient this may take a while depending on bandwidth and database size) or type in a new kennel name.
How to add sire or dam for a dog?
Adding the sire or dam to a dog is best done by using the pedigree's "Add
Dog"-links on the detail page. If you know, that your dog's father
or mother is already available in the database you could also use the input
fields on the update-page. There you would have to enter the first three
letters of the sire's or dam's registered name and you will receive all
sires/dams in the database starting with these letters. Please be aware
that retrieving this list may last long depending on bandwidth and database
size. We therefore encourage you to use the "Add Dog"-links on
the pedigree of your particular dog.
How to manage persons, owners, breeders?
The management of persons in TWA allows to add persons, browse persons, view and change details of a person.
Please be aware that the deletion of persons is only allowed to TWA Administrators!
A person in TWA can (but does not need to) have the role of "breeder" or/and the role of "owner".
In principle persons are added to TWA by clicking on the "Add Person" entry in the menu which you
can find on top of each page, see Screenshot A:

Screenshot A
As we found it a common use case that adding persons (that are not yet in the database) should be
possible during the "dog creation"-workflow (when adding breeder or owner to a dog), we are providing
the possibility of adding a new person also there.

Screenshot B
On the update-dog screen after clicking either on the "Add breeder" or on the "Add owner" button (see Screenshot B)
you can create a new person if no person with your specified last name (and possibly first name) could be
found in the database. In this case (when choosing the checkbox marked on Screenshot C1) you are adding a new person to
TWA.

Screenshot C1
When you are choosing a person from the list of available persons (see Screenshot C2) you are using a person
already existing in TWA. In both cases you are adding the role "breeder" and "owner" respectively.

Screenshot C2
Please note: It is possible to enter more than one breeder or owner for a dog. Moreover clicking on the

symbol next to a name, does only remove this person as breeder or owner of a dog
but does not delete the person from the database!
User account FAQs:
How can I register?

Registration link at the top right corner
There is a registration link at the top right corner of the screen. Click this link and you will be forwarded to the
user registration form. Fill in all form fields carefully and submit the form. You will receive an automatic confirmation email.
If you don't receive this email within a couple of minutes, please check if it has accidentally been moved to your SPAM folder.
The confirmation email contains a link which you have to click to confirm your account and you have to provide your password. After
that you are fully registered with the system and logged in.
What if I didn't receive a confirmation email after registration?
There might be three reasons why you didn't receive a confirmation email after submitting the registration form:
-
You did not specify a valid email address, e.g. because you made a typo when entering your email address in the registration form.
In this case the confirmation email can not be delivered and you have to redo the registration process.
-
The confirmation email might have been classified as SPAM and been moved to your SPAM folder. So please check all emails in
your SPAM folder(s)!
-
The confirmation email has been rejected by your mail server. Some mail servers reject emails coming from our domain. In this case you
have to contact your mail provider or use an alternative email address (from another mail provider).
What if I have forgotten my password and/or username?
If you've forgotten your password or/and username, click on the Login link (see Screenshot below).

Login link at the top right corner
As you can see on the next screenshot, the Login screen provides a link "Forgot your password or/and username?", which forwards you to
another form. There you just have to enter the email address you registered with and your username and a new password will be emailed
to you immediately.

"Forgot your password or/and username?" link on the Login screen
How to change username or email address?
Due to security reasons both usernames and email addresses can only be changed by a TWA administrator. Please get in contact with
us via our
contact form.
How to manage my profile data?
A registered user has a profile which he/she can manage via the "My Profile" link at the top right corner of the screen (see screenshot).

"My Profile" link at the top right corner
The next screenshot shows the account details and profile data which can be modified by the user to a certain extent. (Please note
that username and email address can only be changed by a TWA administrator.) The screenshot shows the link which allows to change
the password.

Account details and profile data
Only some of this information is accessible to other registered users (via the "Members" menu entry at the top of each screen you can
browse a list of all other registered users):
- username
- first name
- last name
- website (if stated)
- instant messenger id (if stated)
- biography (if stated)
- avatar photo (if given)
- website (if given)
- number of added dogs
Other FAQs:
How to get into contact with other users?
In some cases you might want to get into contact with other registered TWA users. This is possible if these other
TWA members have enabled the feature to receive personal emails ("Would you like to receive email when people send
you personal messages in TWA?") on their profile. In this case you can send them a personal email by
selecting their profile and clicking onto the "TWA mail" button, see screenshot below.

User profile as seen by other registered users
How to see who modified a particular dog entry?
If you want to find out who created or modified a particular dog entry, you could open the changelog, by
activating the link "View Changelog" on a dog's detail page and browse through this changelog, see the following
screenshot:

Browse the changelog of a dog entry
You can see more details of the users which modified the entry by clicking onto a particular username which
will open the profile page of this user. There you can also send a personal email to this user,
see
How to get into contact with other users? for details.